The service aims to ensure that all Chinese and Vietnamese people in Tower Hamlets have access to the benefits and services to which they are entitled. The focus of the service is to provide help, support and guidance to disadvantaged people who face difficulty in accessing mainstream services. The Association recognises the difficulties they face such as language barrier, cultural differences and inability to effectively represent themselves to acquire the relevant services. Our Advice worker endeavours to maintain and provide high quality advisory services and advocate on our client's behalf.
The advisory service continues to provide much needed advice in the areas of welfare benefits, housing, consumer matters, health, employment, education, community care and others. Interpreting and translation also make up a major part of advisory work mainly due to language problems in non-English spoken Chinese society.